Privacy Policy

1. Introduction

At Utilex Prime, we are committed to protecting the privacy of visitors to our website, utilexprime.com. This Privacy Policy describes how we collect, use, and safeguard information specifically provided through or collected by this website.

IMPORTANT NOTE: This website is for informational and business evaluation purposes. We do NOT collect, process, or store utility customer billing data, meter data, or payment records through this website.

2. Information We Collect

We collect information that you voluntarily provide to us and certain technical data through your interaction with the website:

• Contact Form Submissions: We collect your name, email address, company name, and the content of your message when you contact us for inquiries.
• Demo Requests: When you request a platform walkthrough, we collect additional details such as your job title, telephone number, utility type, and scale of operations.
• Technical Data: As is standard with almost all websites, we collect technical data including your IP address, browser type, device information, operating system, and the specific pages you visit on our site.
• Analytics Data: We use industry-standard analytics tools to understand how visitors engage with our site. This is collected only where consent is granted.

3. How We Use Information

Information collected via utilexprime.com is used for the following business purposes:

• To respond to your inquiries and provide technical or commercial information requested.
• To schedule and conduct personal platform demonstrations.
• To analyze and improve the performance, usability, and architecture of our website.
• To monitor and maintain the security and integrity of our systems.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Analytics cookies are only deployed upon your explicit consent. You can choose to disable cookies through your browser settings, though some parts of the website may not function optimally as a result.

5. Data Retention

We retain personal information collected through this website only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Data Security

Utilex Prime employs administrative, technical, and organizational safeguards designed to protect the information we collect via the website against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

7. Third-Party Services

We may utilize trusted third-party service providers to assist in operating our website and conducting our business, such as web hosting and analytics providers. These parties are contractually obligated to keep your information confidential and secure.

8. Your Rights

Depending on your location, you may have legal rights regarding your personal data, including the right to request access to, correction of, or deletion of the personal information we hold about you.